Customers provide feedback there and then at your location
You can attach automated rewards to your surveys
People love the simple touch interactions with our tablets
Because customers give their feedback while the experience is still fresh in their minds, the data you collect is more accurate & more reliable. Most surveys collect feedback from customers many hours, days, or even weeks later, after customers have likely forgotten the experience.
Our system gets response rates of 15-30%, enabling you to identify trends to make intelligent business decisions faster, and to rotate surveys more often to collect data on a broader range of metrics. Most survey methods in the industry get average response rates below 1%.
Our system gets you a more complete picture of what your customers think. On top of their low response rates, other survey tools are lengthy & inconvenient, so customers who provide feedback are generally those who are most dissatisfied, which only represents a tiny sliver of your customer base.
When it’s easy & convenient for customers to speak their minds, customers are more likely to engage with your brand. It also shows that you value their opinions, which builds customer loyalty and brand advocacy. Plus, our rewards module makes it easy to engage with customers after the purchase.
With MicroMetrics, customers who respond to your surveys can receive a reward on the spot, including single-use coupons that are redeemable on future visits. This rewards customers for giving their feedback and encourages them to keep coming back again & again.
Customer engagement is key. MicroMetrics empowers you to engage your customers, collect their feedback on the spot and view the results in real time.
Most surveys force customers to take time out of their busy days to navigate through countless pages of long, complex questions;
MicroMetrics makes it quick, easy & painless.
Your customers pay attention to the measures you take to reach out to them, and they’ll love how easy & convenient it is for them to speak their minds.
Get real-time feedback by engaging your customers while they’re still on-site.
Unlike traditional customer feedback services, MicroMetrics gets you more reliable & accurate data, because it captures customers’ feedback while they’re still in your store and the experience is fresh in their minds.
Use MicroMetrics to:
People hate long surveys, and most customers have no motivation to fill them out.
So why not reward your customers for giving their feedback?
MicroMetrics clients get response rates that are over 10 times the industry average, because they reward customers for sharing their opinion.
Reward your customers by:
Or call us at 1-855-255-2005 to learn more!